Do you need help – feel free to reach us
Frequently Asked Questions
Before Contacting us - Please check the below frequently asked questions
All sales of tobacco products are final – No return or exchange. Please review our full Refund Policy
All sales of tobacco products are final – No return or exchange – If you received a product that is defective, you should contact the manufacturer directly. We understand the frustration regarding the non-responsibility of defective products, but due to the nature of the products and industry, it is standard practice for all vape websites not to bear the responsibility for any defective tobacco products. Please review our full Refund Policy
No – Sorry We only ship to USA.
Standard economy shipping takes 4-7 days. Priority 1-3 days, and overnight is next-business-day (The cost of shipping is based on the total order value and it gets calculated on the checkout page. Also These timelines are for orders placed before 2PM EST. Once the package leaves our facility, we have no control over it. Also, we can not control the carrier operations. Finally, the information we have about your package is the same that is available online.
Within 24 hours after receiving your order, you should have received an email or text message with the tracking number of your order. Please check the tracking information that was sent to you. Once the package leaves our facility, we have no control over it. Also, we can not control the carrier operations. Finally, the information we have about your package is the same that is available online – If your package gets lost, arrives late, or have a question, please get in touch with the post office directly at 1-800-275-8777.
Here are some main and common reasons of why your card was declined:
- Billing address : Most transactions gets declined because of the billing address. Make sure the billing address and zip code you enter at the checkout page match the billing address bank or credit card. if you need to ship to different address, you will still have to put the correct billing at the checkout page. then choose to ship to a different address.
- Enough funds: Make sure you have enough funds in your account.
- NON-U.S Cards : If the card you using is a NON- U.S issued card, it will be declined. We process only US issued cards with U.S Billing addresses.
Even though your card got declined, you may still see a charge on your bank or card. Please note this is not a charge, this is an authorization that will disappear in 2-4 days.
Beside Debit / Credit card, we accept payments via Zelle and Cash App. If you like to use Zelle Or Cash App, Simply:
- Send your payment to 305-999-1119 (Name: Nadim Muqedi). Then,
- Take a screen shot of the payment you made on Zelle or CashApp, and send it via SMS to 954-408-3722 .
Once we confirm the payment has been received, we will ship your order.
If you have a question not covered above - please message us.
Get in Touch
Text: (954) 408-3722
Call: (954) 842-3636
8580 Stirling Rd # 102 Davie FL 33024
This product contains nicotine. Nicotine is an addictive chemical. You must be +21 Yrs old to purchase. Also, This product can expose you to chemicals including nicotine visit p65warnings.ca.gov for more